This Privacy Policy explains how phjl handles the personal data of members in the Philippines. We are committed to keeping your information secure and using it only in ways that support your experience on the platform.
A clear overview of the data we gather, why we need it, and how it supports your account and gaming experience.
When you register for an account on phjl, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly on our platform. We may also collect copies of government-issued identification documents when you are required to complete identity verification as part of our Know Your Customer process. Any additional information you voluntarily provide when contacting our support team — such as details about a transaction query or a complaint — is also retained as part of your account record. Payment-related details, including your preferred deposit and withdrawal method and associated account references, are collected when you make financial transactions on the platform. All information you provide is treated with strict confidentiality and is used only for the purposes described in this Privacy Policy. You are responsible for ensuring that the personal information you submit to phjl is accurate, complete, and kept up to date.
In addition to the details you provide directly, phjl automatically collects certain technical and behavioural data when you access and use our platform, whether through a mobile browser or desktop device. This includes your IP address, device type, operating system, browser version, and the pages or game sections you visit during each session. We also record session duration, login timestamps, and in-platform activity such as game selections, bet history, and navigation patterns, which help us understand how members in the Philippines use the platform and where improvements can be made. Cookies and similar tracking technologies are used to maintain your session, remember your preferences, and support the security of your account; you can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality. Aggregated and anonymised usage data may be used for internal analytics and platform development purposes, and this data does not identify you personally. We do not collect sensitive personal information such as biometric data, political opinions, or religious beliefs. All automatically collected data is handled in accordance with applicable data protection regulations and the principles set out in this Privacy Policy.
phjl uses the personal information we collect to operate and maintain your account, process deposits and withdrawals, verify your identity, and deliver the gaming services available on our platform to members across the Philippines. Your data also enables us to communicate with you about your account, respond to support queries, send important service notifications, and — where you have opted in — share relevant platform updates or promotional information. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers; these parties are contractually required to handle your data securely and only for the specific purposes for which it was shared. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines or other applicable jurisdictions, where we are legally obliged to do so. Any such disclosure will be limited to what is strictly necessary to comply with the relevant legal obligation. We review our data-sharing arrangements regularly to ensure they remain appropriate and proportionate.
phjl retains your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations, which may require us to keep certain records for a specified number of years following account closure. When your data is no longer required for the purposes for which it was collected and there is no legal basis for continued retention, we will securely delete or anonymise it in line with our internal data retention schedule. We implement a range of technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure, including encryption of data in transit and at rest, access controls, and regular security assessments of our systems. Our support and operations teams are trained in data protection best practices and are only permitted to access member data to the extent necessary to perform their roles. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security; if you suspect that your account has been compromised, please contact us immediately at [email protected]. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant authorities in accordance with applicable law. We encourage all members to use strong, unique passwords and to keep their login credentials confidential at all times.
Understanding your data rights helps you stay in control of your personal information on the phjl platform.
You have the right to request a copy of the personal information phjl holds about you at any time. Submit your request to [email protected] and we will respond within a reasonable timeframe in accordance with applicable law.
If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly through your account settings or contact our support team for assistance.
In certain circumstances, you may request the deletion of your personal data. Please note that we may be required to retain some information for legal or regulatory compliance purposes even after your account is closed.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing where we rely on legitimate interests as our legal basis, subject to applicable exceptions.
Where technically feasible and legally applicable, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider of your choice.
To exercise any of your data rights, contact the phjl support team at [email protected] with your full name, registered email address, and a clear description of your request. We will acknowledge your request promptly and respond within the timeframe required by law.
Quick answers to the questions Filipino members ask most often about how their data is managed.
The phjl support team is available around the clock to assist Filipino members with any privacy-related concerns. You can also visit our FAQ for quick answers or review our full Terms and Conditions.